Refund policy

Return & Refund Policy

Last Updated: 05-07-2026

At Vestor, we want you to love what you order. If something isn't right, we've made our return and refund process as simple and fair as possible. Please read below for full details.

1. Return Eligibility Criteria

To be eligible for a return, your item must meet the following conditions:

  • The request is made within [7 DAYS] of the delivery date
  • The product is unused, unwashed, and in its original condition
  • The product is in its original packaging, with all tags, labels, and accessories intact
  • You have valid proof of purchase (order number or invoice)

Items that are used, damaged by the customer, or missing original packaging/tags may not be eligible for a return, unless the item was faulty or incorrect at the time of delivery (see Section 5).

2. Return Timeframe

  • You have [7 DAYS] from the date of delivery to initiate a return request.
  • To start a return, contact us at [EMAIL ADDRESS] with your order number, the item(s) you'd like to return, and the reason for the return.
  • Once your return request is approved, you'll receive instructions on how and where to send your item back.
  • Returns initiated after the [8 DAYS] window has closed will not be accepted, except in cases of damaged or defective products reported within the timeframe specified in Section 5.

3. Refund Process and Timing

  • Once we receive your returned item, our team will inspect it to confirm it meets the eligibility criteria in Section 1. This usually takes [10 DAYS].
  • Once your return is approved, your refund will be processed to your original payment method within [REFUND PROCESSING TIME].
  • For Cash on Delivery (COD) orders, refunds will be processed via [BANK TRANSFER / UPI / STORE CREDIT] within [REFUND PROCESSING TIME], as we're unable to refund directly to a COD payment.
  • You'll receive an email/SMS confirmation once your refund has been initiated, along with the expected timeframe for it to reflect in your account (this can vary slightly depending on your bank or payment provider).
  • If your return does not meet our eligibility criteria, we'll contact you to explain why, and the item will be sent back to you.

4. Exchange Options

  • We currently offer exchanges for [size / color / variant — specify what applies], subject to stock availability.
  • To request an exchange, contact us at [EMAIL ADDRESS] within [ 5 DAYS] of delivery with your order number and the item you'd like instead.
  • If the item you want is unavailable, we'll offer a full refund or store credit instead.
  • Exchanged items are subject to the same eligibility criteria as returns (Section 1).
  • [If applicable: Exchange shipping is free / Exchange shipping costs ₹[AMOUNT] each way.]

5. Damaged or Defective Products

We're sorry if your order arrives damaged or defective — we'll make it right.

  • Please inspect your order as soon as it arrives. If you notice visible damage to the outer packaging, you may refuse the delivery.
  • If you discover damage or a defect after opening your package, contact us within [2 DAYS] of delivery at [ms2954222@gmail.com] , along with:
    • Your order number
    • Clear photos of the damaged/defective item
    • Photos of the packaging (if damage is packaging-related)
  • Once verified, we'll offer you a free replacement or a full refund, including any original shipping charges — at no extra cost to you.
  • Damaged/defective item returns do not require the product to be in its original packaging, given the nature of the issue, but we do ask that you keep the item until the resolution process is complete in case our courier partner requires it for pickup.

6. Non-Returnable Items

The following items are not eligible for return or exchange, unless received damaged or defective:

  • [Perishable goods, e.g., food items]
  • [Personal care/hygiene items, e.g., cosmetics, innerwear]
  • [Items marked "Final Sale" or "Non-Returnable" on the product page]
  • [Customized or personalized products]
  • [Gift cards]

(Edit this list based on your actual product categories — being upfront about these on the product page itself also builds trust and avoids disputes later.)

7. Return Shipping Costs

  • If the return is due to our error (wrong item shipped, damaged, or defective product), we will cover the cost of return shipping.
  • If the return is due to a change of mind (size, color, no longer needed, etc.), return shipping costs of [AMOUNT / "will be deducted from your refund"] will be the customer's responsibility, unless otherwise stated.
  • We recommend using a trackable shipping method for returns, as we cannot be responsible for items lost in transit back to us.
  • [If applicable: We offer free reverse pickup in select locations — our courier partner will arrange collection from your address once your return is approved.]

8. How to Start a Return or Exchange

  1. Email us at [ms2954222@gmail.com] within [2 DAYS] of delivery with your order number and reason for return/exchange.
  2. Our team will review your request and confirm eligibility within [3 DAYS].
  3. Once approved, we'll share instructions for sending the item back (or arranging pickup, if available in your area).
  4. Once we receive and inspect the item, your refund or exchange will be processed as outlined above.

9. Contact Us

Have questions about a return, exchange, or refund? We're happy to help.

[vestor.store] 

This policy is designed to comply with applicable Indian consumer protection regulations, including the Consumer Protection (E-Commerce) Rules, 2020. It is a general template and does not constitute legal advice — please have it reviewed by a qualified professional to ensure it matches your specific business practices before publishing.